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ServiceNow Reports Strong Q2 2024 Financial Results, Exceeds Guidance

ServiceNow Reports Strong Q2 2024 Financial Results, Exceeds Guidance

ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced its financial results for the second quarter of 2024. The company reported outstanding performance, surpassing guidance across all topline growth and profitability metrics. Consequently, ServiceNow has raised its 2024 subscription revenues and operating margin guidance. In response to these strong results, ServiceNow's stock price rose by 6.8% in after-market trading.

Key Financial Highlights:

Revenue Performance

  • Subscription Revenues: $2,542 million, representing a 23% year-over-year (YoY) growth, both in actual and constant currency.
  • Total Revenues: $2,627 million, representing a 22% YoY growth, 22.5% in constant currency.

Remaining Performance Obligations (RPO)

  • Current RPO (cRPO): $8.78 billion, up 22% YoY, 22.5% in constant currency.
  • Total RPO: $18.6 billion, up 31% YoY, 31.5% in constant currency.

Transaction Growth

  • High-Value Transactions: 88 transactions over $1 million in net new annual contract value (ACV), up 26% YoY.

Leadership Update

  • CJ Desai Departure: President and COO, CJ Desai, departs the company.
  • Chris Bedi Appointment: Chris Bedi appointed as interim Chief Product Officer.

Leadership Insights

ServiceNow's Chairman and CEO, Bill McDermott, expressed pride in the company's execution and emphasized ServiceNow's role as a key player in AI-driven business transformation. CFO Gina Mastantuono highlighted the company's robust pipeline and raised confidence in achieving $15+ billion in revenue by 2026.

Innovations and Partnerships

Generative AI

  • Now Assist: ServiceNow's GenAI experience doubled its NNACV quarter-over-quarter, including 11 deals over $1 million.
  • Knowledge Event: Introduced innovations for AI-driven enterprise transformation, such as a new bring-your-own (BYO) GenAI model and cross-platform GenAI capabilities.

Strategic Partnerships

  • Microsoft, IBM, Nvidia: Expanded AI partnerships announced at the Knowledge conference.
  • Boomi Collaboration: Announced a strategic commitment to enhance customer experiences through AI-powered self-service.

Global and Industry Expansion

  • UAE Cloud: Announced plans for a UAE Cloud hosted on Microsoft Azure, targeted for delivery in the first half of 2025.
  • Investments in India and ASEAN: Strategic investment in inMorphis to extend presence in India and ASEAN regions.
  • Telecommunications: Multi-year agreements with BT Group and Bell Canada to transform customer experiences.

Recognition

ServiceNow earned a spot on the Fortune 500 list for the second year in a row and was named to the Kantar BrandZ Top 100 Most Valuable Global Brands list for 2024. Additional accolades include Great Place to Work Best Workplaces in Technology and Glassdoor’s Best-Led Companies 2024.

Financial Outlook

Q3 2024 Guidance

  • Subscription Revenues: $2,660 - $2,665 million, representing 20% - 20.5% YoY growth.
  • cRPO Growth: 22.5% YoY growth.

Full-Year 2024 Guidance

  • Subscription Revenues: $10,575 - $10,585 million, representing 22% YoY growth.
  • Free Cash Flow: 31% margin.

ServiceNow's solid Q2 2024 performance highlights its pivotal role in AI-driven enterprise solutions and its continued growth trajectory. In response to these impressive results, ServiceNow's stock price increased by 6.8% in after-market trading.

 

Source: NOW

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